Support

Help Centre

Can’t find it here? Email support@mindlockapp.com.

Getting startedLocks & quizzesUnlocks & timersPro & purchasesPrivacy & dataTroubleshooting

Getting started

What does MindLock do?

It locks the apps you choose and shows a short quiz when you open one. Pass the quiz and the app opens for the time you set, then locks again on its own. It is friction against the reflex tap, not a wall.

Which permissions does it need and why?

Screen Time (Family Controls) is the only way iOS lets an app block another app; MindLock uses it to show the shield and to open apps after a passed quiz. Notifications are how the quiz reaches you when you tap “Start quiz” on the shield. Both are asked for during onboarding and can be changed later in iOS Settings.

Does it need an account?

No. There is no sign-up, no email, no password. Purchases are tied to your Apple ID through the App Store.

Which devices are supported?

iPhone with iOS 17 or later. The Dynamic Island timer needs an iPhone with a Dynamic Island; on other models the timer shows on the Lock Screen.

Locks & quizzes

How many apps can I lock?

Up to 5 apps per lock group, and you can create several groups with different difficulties and themes. An app can belong to only one group at a time.

What do the difficulties mean?

Easy, Medium and Hard change the number of questions, the time per question and how many you need right. Extreme (Pro) raises the bar further. Perfect Run (Pro) ends the attempt on the first mistake.

What happens if I fail?

The app stays locked and a cooldown starts before you can retry. The cooldown length depends on the difficulty. Emergency unlocks still work during a cooldown.

Can I choose the quiz themes?

Yes, up to 5 themes per lock. Math and Logic are free; the rest are part of Pro. “Random” draws from every theme. New themes appear in the app automatically, no update needed.

I think a question is wrong.

Please tell us: support@mindlockapp.com. Include the question text or a screenshot. We review every report.

Unlocks & timers

How long does an unlock last?

You set it per lock group: from 30 minutes to 3 hours. When the time is up, the lock returns by itself, even if MindLock is closed.

What is Emergency unlock?

A no-quiz bypass for the moments you genuinely need the app: 10 minutes, up to 3 times a day. Each use adds one extra question to your next quiz.

What is the timer in the Dynamic Island?

A Live Activity that counts down the current unlock. Tap it to open MindLock and relock early. You can turn Live Activity notifications on or off in MindLock’s Settings tab.

The timer hit 0:00 but the widget stayed.

Open MindLock once; it clears finished timers on launch. The app is already locked again either way.

Pro & purchases

What is in MindLock Pro?

Extreme and Perfect Run difficulties, all quiz themes, the knowledge level, streak rhythm, weekly report, theme strengths, full quiz history and the Screen Time report of apps to block next.

How much does it cost and how do I cancel?

$39.99 a year or $4.99 a month, billed by Apple. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period. Manage or cancel in iOS Settings → your name → Subscriptions.

I bought Pro but it is not active.

Open the Pro screen in MindLock and tap “Restore purchase”. Make sure you are signed in to the same Apple ID that made the purchase. If it still does not work, email us with the App Store receipt.

Can I get a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, find the purchase and request a refund.

Privacy & data

Can MindLock see which apps I use?

No. Apple’s Screen Time framework gives MindLock opaque tokens for the apps you lock; the names never reach us and stay on your device. The usage report in Metrics is rendered by an Apple-sandboxed extension that cannot send data anywhere.

What data leaves my phone?

An anonymous installation ID, a push token for the timers, your purchase status via RevenueCat and anonymous usage counters such as “a quiz was passed”. Full details in the Privacy Policy.

How do I delete my data?

Deleting the app removes everything stored on the device. To have the anonymous server record for your installation removed too, email us.

Troubleshooting

The shield does not appear on a locked app.

Open MindLock; it re-applies locks on every launch. If it still does not appear, check that Screen Time access is granted: iOS Settings → Screen Time, and that the app is listed in a lock group.

“Start quiz” on the shield does nothing.

Notifications are off. Turn them on in iOS Settings → Notifications → MindLock, or open MindLock and start the quiz from the group card.

The quiz says there are not enough questions.

Some theme and difficulty combinations are still being filled. Pick another theme or difficulty, or add “Random”.

Something else is broken.

Use “Report a bug” in MindLock’s Settings tab, it attaches the details we need, or email support@mindlockapp.com.